Intermittent Performance Issue Identified: CSS Not Loading on Some Requests
Resolved
Nov 9, 2024 at 10:59pm UTC
We are pleased to inform you that the intermittent CSS loading issue has been fully resolved. All customer websites should now be displaying correctly.
What this means for you: Your site is now functioning properly, and your customers should no longer experience visual issues. There should be no impact on user experience or transactions.
What you need to do: If you’re still experiencing any issues, please clear your browser cache. If the issue persists, reach out to our support team for assistance.
Affected services
Updated
Nov 9, 2024 at 10:56pm UTC
LiteSpeed Cloud Services NL-896 has had this issue resolved through a temporary bypass of CloudFlare services.
Affected services
Updated
Nov 9, 2024 at 10:54pm UTC
Our investigation suggests the issue may be caused by delays in Cloudflare’s cache synchronization, leading some customers to receive outdated CSS files intermittently.
What this means for you: The visual discrepancies you may be seeing on your site should not be affecting user interactions or transactions, so your customers should not experience issues with their ability to browse or complete purchases.
We are collaborating with Cloudflare to resolve the cache issue, and we will keep you informed on our progress.
Affected services
Created
Nov 9, 2024 at 10:46pm UTC
We have identified an intermittent issue affecting CSS loading across customer websites. In some cases, the CSS file is not being properly loaded, resulting in incorrect styling or broken layouts. The issue appears on a few loads but is consistent in its occurrence. Our team is actively investigating the cause.
What this means for you: Your website may not display correctly for some visitors, but this is not a widespread problem and should not be affecting your site's core functionality or performance.
Our team is actively working to resolve the issue and will continue to provide updates. We appreciate your patience during this time.
Affected services